11 Things To Do When Your Wi-Fi Doesn’t Work

Diagnosing a network problem can be one of the most frustrating chores. It should be as simple as switching on your laptop, but sometimes it becomes a bit of a headache. One day you turn on your laptop and find the Wi-Fi icon with a big, daunting red cross on it. Or even a more frustrating yellow caution sign, making us plead for mercy!

The first step towards solving this dilemma is by identifying the root of your problem. This means you have to identify whether the problem lies in your laptop or your router.

1) First, check your network without the laptop. Use another mobile phone or PC to check the speed and connectivity. If you can access the network with some other device than it confirms that the problem lies within your device.

2) If the problem is with the PC, check whether your Wi-Fi is turned on. Every laptop has a physical switch on the keyboard or somewhere on the casing. Find it, and toggle it around. Windows should tell you when you have turned on/off your Wi-Fi, or just keep an eye on the network signal symbol and see if it changes. If your physical switch has a light, it should change every time you toggle the switch. If if doesn’t, there can be a problem with the Wi-Fi card; such as loose wire connection, antenna displacement or simply the card busting out. You need to go to a hardware shop to get this fixed.

3) In case the light is turning on and off, but the Wi-Fi connection is still not working the most obvious thing to do to reboot your PC.

That must have done it, NO?

4) Time to re-connect with your Wi-Fi connection.  Click the Wi-Fi icon in the notification area, right-click it and select “Disconnect”.


Now go to > Network and Sharing Center > Tasks pane > Manage wireless networks.
Now Right-click the connection you want to delete, and then click Remove network.
In the Manage Wireless Networks – Warning dialogue box, click OK.

After deleting the network connection, you can try to re-connect.


Make sure you put in the right password. Keep an eye for the capital and small letters, and also confusion with the small case L and the letter I, etc.

A few other things to look our for:

5) Look at the bars you are getting from the network you are trying to connect to. If you are not getting good enough signals, try moving closer to the source.

6) Now time to use the dreaded Windows’ diagnostics tool. It was worthless a couple of Windows back but come Windows 8 and above it is turning out to be a lot more effective and useful.
Right-click the network icon in notification area and click on Troubleshoot problems and go through the self-explanatory wizard. This usually solves any software related problems.

7) Still not working, hang in there buddy! Turn off your firewall—temporarily, of course—and try again. If it works, figure out what’s wrong with your firewall settings.

8) If you are sure that the problem is not with the network but with the laptop, follow this rather laborious procedure.

Right-click on the My Computer icon and select properties. Here Go to Device Manager.

After opening the Device Manager, Go to Network adapters and find your Wi-Fi adapter on the list. Go to uninstall option and click it, as shown in the picture below;


A simple un-installation and reboot can be sufficient. Or if that doesn’t work, re-do the above steps and when prompted after clicking uninstall, click the check mark on Delete Driver Software For This Device.


Reboot your device, and re-enter the password. This should do the trick if your problem is not hardware or router related.

9) In case the problem is router related, try to reboot the network. Unplug the modem and router, wait a minute, plug them back in. Now check your connectivity. There is also a restart button on every router, try to use that to reboot the network.

10) If that doesn’t help, try connecting your PC/laptop via an ethernet cable to the router’s port. This will reveal whether the problem is with the signal antenna or with the device itself.

11) The only thing left for a non-technical person is to call your Internet Service Provider (ISP) and ask them to check whether the problem is from their end.

If the simple steps below don’t work, you can always follow a more detailed Wi-Fi troubleshooting guide,  You can also check out these helpful Wi-Fi utilities.

Did our tips work out for you?

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